Chargebacks and disputes
A chargeback freezes the disputed amount while the issuer reviews evidence. Respond before the deadline to avoid an automatic loss.
Key points
- Dispute states are needs_response, under_review, won, lost, and closed.
- A won or closed dispute releases the frozen amount; a lost dispute debits it and may add a processing fee.
- Gather transaction, delivery, and customer communication evidence. A disputed payment cannot be refunded during the case.